Collection: Returns and Refunds

Paper Love Terms and Conditions

Last Updated: January 21, 2025

1. Welcome to the Paper Love Family!

These Terms and Conditions ("Terms") are like a little love letter outlining the rules of the road for using our website, https://paperlove.cards/ (the "Website"), and purchasing our delightful pop-up cards. By browsing our site or placing an order, you're agreeing to give these Terms a big hug and follow them closely.

2. Our Paper Creations

At Paper Love, we pour our hearts into crafting exquisite pop-up greeting cards for all sorts of occasions – birthdays, weddings, anniversaries, you name it! We're always dreaming up new designs, so our selection might change from time to time. Oh, and did we mention? Each card features intricate laser-cut details and comes with a romantic envelope.

3. Placing Your Order & Sharing the Love

Ready to spread some joy? You can place your order right here on our Website. We accept Visa, Mastercard, American Express, Discover, and PayPal to make things easy peasy.

4. Sending Your Paper Love

Once you've placed your order, we'll carefully package your card(s) and send them on their way to the address you provide. Shipping costs will be calculated at checkout, so no surprises there! We use a variety of shipping carriers, including USPS, FedEx, UPS, and DHL, or any other carrier we see fit, to ensure your order arrives safely and swiftly. For detailed shipping information, please visit our Shipping Info page [link to your shipping info page].

5. Oops! Need a Return or Exchange?

We understand that sometimes things don't work out perfectly. If you're not completely head over heels for your card, you can return or exchange it within 30 days of purchase. Just make sure it's in its original condition, all snug in its packaging and hasn't been used. For details on how to initiate a return or exchange, please visit our Return Policy page: https://paperlove.cards/pages/returns-and-refunds.

6. Our Little Works of Art

All the lovely content you see on our Website – the images, text, logos, those cute little illustrations – belongs to Paper Love and is protected by copyright law. You're welcome to admire it, but please don't use it without our permission. (Want to share your love for Paper Love on social media? Tag us! We love seeing our cards in action.)

7. Things We Can't Control

While we strive to create a perfect experience, sometimes things happen that are beyond our control. We want to be upfront and say that Paper Love shall not be liable for any damages arising from using (or not being able to use) our Website, or from any of our products. This includes things like lost profits or indirect, special, incidental, or consequential damages.

8. Account Holders: Spread Love Responsibly

To make your Paper Love experience even sweeter, you can create an account on our Website. When you do, please choose a strong password and keep your account information safe. You're responsible for all the activity that happens under your account. And of course, please be kind and respectful in all your interactions on our Website.

9. No No's

We want everyone to have a positive experience on our Website. Here are a few things we kindly ask you not to do:

• Don't try to resell our products. Our cards are meant to be shared with loved ones, not for commercial gain.
• Don't copy or steal our content. We put a lot of love into our designs and website.
• Don't try to hack or interfere with our Website. Let's keep things safe and secure for everyone.
• Don't impersonate anyone else or create fake accounts. Be yourself – we love you just the way you are!

10. Parting Ways

We hope you'll be part of the Paper Love family forever! But if we need to, we may terminate your access to our Website if you violate these Terms or engage in any behavior that we deem harmful or inappropriate.

11. Protecting Paper Love

You agree to protect and defend Paper Love from any claims, losses, or expenses (including attorney fees) that arise from your use of our Website or your breach of these Terms.

12. Let's Talk it Out

We believe in open communication. If a disagreement arises, we encourage you to reach out to us directly at [email protected] so we can try to resolve it amicably. If we can't find a solution together, any dispute arising from these Terms will be subject to the following process:

• Mediation: Before heading to court, both you and Paper Love agree to participate in good faith in a mediation process administered by a mutually agreeable mediator in New York, New York. We'll share the costs of mediation equally.
• Dispute Resolution: If mediation doesn't lead to a resolution, any remaining dispute arising from these Terms will be governed by the laws of New York and submitted to the exclusive jurisdiction of the courts of New York.

13. A Living Document

Just like our love for paper, these Terms may evolve over time. We may update them as needed, so please check back occasionally. Any changes will be effective immediately upon posting on our Website.

14. Need to Chat?

We're always here to help! If you have any questions or concerns about these Terms, please don't hesitate to contact us at hello@paperlove.cards.

With love,

The Paper Love Team